Look beyond Google Analytics and Hotjar

Hotjar and Google Analytics are great tools to observe what activities users perform on you website or app. In order to gain deeper insights into their motivations, however, usability testing is required. See how real users experience your website, app or prototype and improve the UX to obtain better results. 

Together with more than 7500 Dutch testers in our database, we help you to enhance the usability of your website, app or prototype. 

  • See how users experience your website, app or prototype from their own homes
  • Identify obstacles users encounter
  • Optimize the User Experience and improve online results
Steps

Remote usability testing

How does it work

Assemble the usability test yourself

Have specific parts of your website, app or prototype tested by real users.

Choose from your own or our testers

Recruit respondents based on different characteristics through our pool or add your own testers.

Discover new growth opportunities

Use the usability test results to create a better user experience and drive more sales.

Advantages of a better user experience

Optimize your website or app based on the usability results.

Request a free test
Increase in sales and new customers

A better customer experience can increase sales by up to 225%. *

Higher productivity

Testing at an early stage results in lower development costs.

Save on customer support

A good customer experience means less work for customer service.

Even more satisfied customers

A better customer experience ensures more satisfied customers.

Decide who fits within your target audience

In a recruitment screener you determine which interfaces the respondents should have with the target group of the product. Depending on the type of product you want to test, there are also considerable differences in the type of respondent you want to recruit.

In general, the following selection criteria are used to create respondent profiles:

  • Demographic characteristics (e.g. age, gender and marital status)
  • Geographical features (e.g. region and place of residence)
  • Socio-economic features (e.g. level of education, income, occupation)
  • Psychographic characteristics (e.g. interests, lifestyle and personality)
  • Behavioral criteria (e.g. experienced internet user, shop online regularly, etc.)

For best results, many UX researchers recommend looking at behavioral criteria in particular.

Determine who to exclude

Usability testing is most effective when you recruit respondents who are not yet familiar with the product. To ensure that respondents' bias is as small as possible, it is best to exclude the following groups from recruitment:

  • Anyone who has been involved in the development of the product
  • Employees of the company itself
  • Friends or family of employees

Recruit respondents

Once you have set up a recruitment screener, you can start recruiting the respondents. You have a number of options for this:

1 - Do It Yourself

First of all, you can choose to recruit respondents yourself. For this you can use LinkedIn and Facebook and it pays to immediately indicate what the fee is for performing the test. Depending on how specific the profile is, it can take quite some time.

2 - Use a recruitment agency

No time to recruit yourself? Then you can use recruitment agencies such as respondenten.nl, which recruit respondents for you based on your recruitment screener. The advantage of this is that it saves you time and they often arrange participant compensation as well. 

3 - Use a usability test platform

Finally, you can of course also use the pool that a usability test platform has in-house. Using a tool, you can select the correct respondents based on various characteristics. Here too, they will take the respondent's fee off your hands.

Most frequently asked questions

Here you will find the answers to the most frequently asked questions. Make sure you read it carefully so that you know where you stand.

Usability testing allows companies to see their own website, app or prototype through the eyes of the end user.

During a usability test, users perform a number of tasks (e.g. placing an order or finding a contact number). During the test, the tester thinks aloud and gives feedback where necessary.

The ultimate aim of usability testing is to identify usability issues so that business can create websites and apps that people enjoy to use. 

After you have been admitted to the User Sense respondent pool, you can perform paid usability tests.

If you choose to complete the questionnaire during the registration procedure, you will be paid 15 euro per test. If you choose not to complete the questionnaire, you will receive 10 euro per test.

On average, a usability test takes 20 minutes to complete. 

The number of tests to which you are invited is highly dependent on the type of respondents our clients are looking for. You can increase your chances of getting invited for usability tests by filling out the questionnaire in the registration process.

To get started as a tester at User Sense you will need a desktop, laptop or mobile phone with Android or IOS. It is important that you are clearly visible and speak clearly during the usability tests.

By conducting usability tests as a tester, you provide companies with insight into how users use their products. By doing so, it becomes clear what works, what does not work and how websites and apps need to be adjusted in order to serve their audience better. 

Once you have completed the registration procedure and have been admitted to the User Sense respondent pool, you can perform paid usability tests.

The moment you accept and have performed a paid usability test, it is then evaluated by our quality assurance team. The team checks whether the video meets our quality guidelines. If our team decides that the video has met our quality guidelines, payment will be processed withing five working days (via bank transfer in Euro).

Yes, of course!

Signing up as a usability tester at User Sense is without obligation. We will keep you informed when tests are available, but it is up to you to decide whether you accept the assignment. 

We aim to assess the qualification tests within five working days.

When our qualification team has reviewed the test, we will inform you via email. The video is assessed on the quality criteria of User Sense.