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User Sense
Usability Research

How do users experience your website or app?

Conduct usability research through the use of user testing and find out where and why users struggle when using your website or app. Gain insights into why users abandon your website and increase your conversion rate.

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Rich and detailed UX insights

Get feedback from real users on the layout, flows, content and navigation.

Conversion increase through UX insights

Uncover usability issues on your website or app and solve these to increase conversion.

Uncover user needs and expectations

Identify and fulfill the needs and expectations of your users.

Our approach

Research service

Recruiting testers

Deliverables

Pricing

Our approach

We use user testing and conduct one or more methods to get to the core of the user experience. We conduct qualitative user testing to gather rich insights, which can be validated with quantitative user testing.

 
User testing as go-to research method

User testing can be conducted in different ways:

  • Unmoderated or moderated. User testing can be conducted either independently (unmoderated) or with a moderator (moderated). Learn more about when to use which method in this article.
  • Online or on-site. User tests can be conducted either on-site or online.
  • Qualitative or quantitative. Whereas qualitative user tests are conducted to gather in-depth insights, quantitative user tests are conducted when statistical validity is required.

Which method is best suited to your needs?

Share your use case nd we provide you with an answer in 24 hours.

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Let us take care of the entire research process

Our researchers will help you choose the right research method and research questions after which we will conduct the study on your behalf.

Avail of realtime insights and our livestream

Track the progress of the study realtime via our platform. Choose to attend sessions with an interviewer by joining our livestream or playback the recordings afterwards.

Receive an actionable research report in three weeks

This way, you can start implementing optimizations right after the study. Curious to see what a research report looks like? Download a research report here.

Recruit respondents or testers via User Sense

The quality of a UX Research Study is heaviliy influenced by tester quality. This is why we have built our own tester database. We can help recruiting testers within your B2B or B2C target audience all across Europe. 

Invite existing customers

Invite your own customers to take part in the study. This can be done without creating an account, which means your customers will not be added to our database if they take part.

Hassle-free recruitment due to reminders, instructions and local support

We avoid no-shows and technical issues by working with auto-reminders, translated instructions and localized support teams.  

An independent UX Research Report

Our researchers analyse all sessions and take extensive notes, which can be viewed via the platform. Afterwards, the results are summarized and interpreted in a UX Research Report.

A highlight video of 5 tot 10 minutes

Our researchers create highlight clips of the most insightful fragments. After doing so, these clips are merged together into a higlight video of 5 to 10 minutes. 

Full access to all research data

Obtain full access to all findings. Playback session recordings and view research notes. Want to store results locally? Then make use of our extensive export options. 

Download an UX Research Report

Download an example UX Research report for free. 

Download report
Usability research pricing (research service)

The costs of usability research are based upon different factors such as the session length and research method. Curious to see what research method we recommend and how much it would cost? Then request a free quote.

Costs of conducting usability research yourself

Use our platform and tester database to recruit your own research via our platform. Visit our pricing page to get an idea of the pricing.

Receive a free quote

Find out how much usability research would cost within 24 hours.

Request a free quote
Knowledge base

All you need to know about user testing

Learn more about conducting usability research by reading this article in our knowledge base. 

Go to article

Frequently asked questions

Below you find the answers to the most frequently asked questions. Is your question not listed below? Then contact us directly. 

Yes. We adhere to all privacy regulations in Europe, which means we store data in Europe. For specific questions with regards to GDPR, please do not hesitate to contact us. 

We have implemented a wide range of quality control measures to guarantee tester quality. We manually check all unmoderated sessions. For moderated sessions or interviews, customers can reach out to us within 24 hours to flag any issues. 

We use a wide range of channels - ranging from offline advertising to online campaigns - to make sure that we build up a tester database that is representative of the population. In addition to this, we have translated and localized tester sign up processes so that all testers can sign up in their local language. 

Yes, we have multiple bulk packages available in which a discount is included. 

We operate in all European countries. We have the strongest presence in the Netherlands, Belgium, Germany, France and Spain. However, our platform can be used in any country. We can facilitate recruitment and research services across Europe. 

Yes, we can take care of tester incentives. In addition to providing advice on the incentive itself, we can process tester payments within two business days after completion of the session. 

Yes, you can invite self-recruited testers for interviews or user tests via our platform.

Yes, we welcome all Europe-based agencies. In addition to an agency account, agencies can also avail of our Agency Network. Please book a demo with us for more information. 

Customer cases

Below you can find a selection of our customer cases. 

User testing

6% more conversion driven by usability insights

Redesign

Conversion increase through usability research during redesign process

User testing

88% conversion increase through one adjustment