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User Sense

Conduct online surveys and gain valuable insights

Conduct online surveys to conduct market research. Use our tester database or choose to invite your own testers. Are you looking to outsource your research activities? Then check out our Research Service.

Book a demo Create an account
Build your questionnaires

Build your own questionnaires by making use of our dashboard. 

From data to insights in no-time

Receive survey responses within a matter of hours.

Fixed prices and fair tester incentives

We work with fixed fees which include fair incentives for testers.

Online surveys

The process

Recruiting testers

Invite your own testers

Survey analytics

Create your own survey questions

Build your own survey in our platform. Make use of closed and open ended questions to gain valuable insights from testers or respondents within your target audience.

Conduct consumer needs test, concept tests and brand awareness tests

Through the use of our surveys you can conduct any type of study. These can include but are not limited to concept tests, product tests, brand awareness tests or consumer needs tests. Not sure where to start? Then use our research service.

Ensure good insights by using our preview mode

Make sure the survey is exactly as you want it to be by using our preview mode. In preview mode, you can walk through the survey without being recorded so that you can make sure the survey is setup correctly.

Book a demo Go to features
1 - Create a test and select a recruitment method

Create a test via the dashboard. Indicate how many sessions you want to do, set the session length and decide whether you invite your own testers or make use of our tester panel. 

2 - Activate the test and get results within hours

After activtating the test, testers who match the recruitment criteria will be notified and asked to take part in the test within the next 72 hours. 

3 - Analyse survey data and/or export the results

Go from data to insights in no-time by making use of our advanced analytics provide insight into survey responses. 

Tester recruitment across Europe

We can help you to recruit testers across Europe. Our strongest markets are the Netherlands, Belgium, France, Germany and the UK. However, we also facilitate the recruitment of testers in other European markets. 

 

Clear instructions and local support means hassle-free recruitment

With the use of auto-reminders, instructions and localized support we reduce friction in the recruitment process. We take care off the operational part, so that you can focus on the research. 

We heavily invest in tester quality

The quality of any study is dependent on the quality of the testers. We get this. This is why we have implemented various quality control mechanisms and a detailed quality assurance policy.

Make use of a private pool

By creating a private pool you make sure that the testers you invite will not be invited for any other projects via our platform. Invite or delete testers at any point in time and maintain full control over customer data. 

Invite your own testers to participate with two clicks

You can easily invite customers to participate in the test. Simply enter their e-mail address and name in order to send out the invite and instructions. Avoid no-shows by working with auto-reminders. 

Make use of our instructions and support

To avoid any confusion, we have detailed and localized instructions available that can be sent over to your testers. 

Data visualisation module

Use our data visualisation module to distill key insights from your study.  Look at metrics such as the median, the average and percentiles to gain a deeper understanding of your target audience.

Make use of predefined metrics and benchmarks

Avail of our predefined metrics such as the Net Promoter Score, System Usability Scale, Single Ease Question and others. These help you to speed up the analysis.

Share and export the results

Invite an unlimited amount of colleagues to the dashboard or choose to export all results to store these locally. 

 

Learn more about online surveys

Want to learn more about online surveys? Then read the article on conducting online surveys to get you up to speed in no-time.

Learn more about online surveys

Frequently asked questions

Below you find the answers to the most frequently asked questions. Is your question not listed below? Then contact us directly

Yes. We adhere to all privacy regulations in Europe, which means we store data in Europe. For specific questions with regards to GDPR, please do not hesitate to contact us

We have implemented a wide range of quality control measures to guarantee tester quality. We manually check all unmoderated sessions. For moderated sessions or interviews, customers can reach out to us within 24 hours to flag any issues. 

We use a wide range of channels - ranging from offline advertising to online campaigns - to make sure that we build up a tester database that is representative of the population. In addition to this, we have translated and localized tester sign up processes so that all testers can sign up in their local language. 

Yes, we have multiple bulk packages available in which a discount is included. 

We operate in all European countries. We have the strongest presence in the Netherlands, Belgium, Germany, France and Spain. However, our platform can be used in any country. We can facilitate recruitment and research services across Europe. 

Yes, we can take care of tester incentives. In addition to providing advice on the incentive itself, we can process tester payments within two business days after completion of the session. 

Yes, you can invite self-recruited testers for interviews or user tests via our platform.

Yes, we welcome all Europe-based agencies. In addition to an agency account, agencies can also avail of our Agency Network. Please book a demo with us for more information. 

Knowledge base

Sharing our knowledge and expertise is at the very core of what we do.